CL Collections™ is a customer-centric collections application that enables lenders to define and automate their collection strategies, optimize customer interaction across channels and reduce technical, operational and collection costs. With CL Collections you can track delinquencies, set priorities and manage collectors' workload. CL Collections can be used with your existing core systems or as part of Cloud Lending Solutions end-to-end loan, leasing and marketplace solutions.
Define strategies to manage the collections workflow. Create custom strategies by segment to manage both automated communication and collector's work queues.
Manage collector's efforts, workloads and prioritizations via collection work queues as part of a collection strategy and workload management.
Centered around the collection queue, collectors are presented the next delinquent borrower to be contacted. Manage account and contact preferences, make payments and record contact notes.
Easy configuration for fast setup. Flexible and maintainable. Manage collection strategies, contact preferences, templates and more.
Daily management of work queue assignments. Workload balancing
Automate collection strategies, customer contact and queue workloads
CL Collections is architected for easy integration to core lending systems, dialers, SMS and email systems
Built-in standard reports, report writer and dashboards
Manage contact exclusions
Collect against contracts serviced in legacy loan or lease management systems
Create automated collection jobs to set reminders, run automated collection activities, check if promise to pay, queue loans and manage workloads
Configure borrower’s contact preference, preferred channel of communication
Setup message templates for emails, sms, and letters
Set track and collection goals
Record customer interactions including promise to pay, emails and dunning letters
Option to waive off charges on a borrower’s loan or lease
Automated tracking of delinquent contracts, undelivered correspondence and promises made
CL Collections™ is customer-centric collections application that enables lenders to define, automate optimize collections...
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