Optimize Customer Interactions
CL Collections™ is an advanced collections solution built natively on Salesforce that enables lenders to define and automate their collection process. CL Collections can be used with our loan (CL Loan™) and lease (CL Lease™) solutions, billing and tracking delinquencies in the servicing platforms. CL Collections ensures your compliance team adheres to regulations and provides a consistent experience for the borrower across the organization.
Automated collection strategies reduce cost and effort.
An agile approach to collections configurations, operations, and maintenance
Streamline customer interactions for an improved customer experience.
Benefit from an agile approach to collections configurations, operations, and maintenance.
Contact preferences support contact compliance and speed up contact process for the collector.
Here’s What We Can Do For You
Setup message templates for emails, SMS, and letters
Collect against contracts serviced in legacy loan or lease management system
Create automated collection jobs to set reminders, run automated collection activities, check on promise to pay, queue loans, and manage workloads
Record customer interactions including promise to pay, emails, and dunning letters
Manage payment tolerances, delinquency grace days, and delinquency payment plans
Option to waive off charges on a borrower’s loan or lease
CL Collections is architected for easy integration to core lending systems, dialers, SMA, and email systems